Media Booking

Terms for booking advertising, content and placements across Jewell's media platforms — websites, newsletters, social channels and events.

Last updated: 15 July 2026

These terms apply where you book advertising, content or promotional services across any of Jewell's media platforms — websites, newsletters, social channels or events. A Booking Form and these terms together form the contract for that booking, entered into when you return a signed Booking Form or confirm in writing (including by email).

Materials

• You warrant that you own or have full rights to the material you supply, that it is accurate and lawful, does not infringe anyone's rights, and that you are authorised to represent the person, product or service featured, with any necessary permits obtained.
• You must supply artwork by the Material Due Date on the Booking Form. If materials are late, we may use previous or placeholder artwork, or charge a date-change fee of AUD $150.
• Materials must meet our creative and technical specifications; we may reject unsuitable material. Any production or design work we do at your request is billed at our standard rate unless agreed otherwise.
• You grant us a worldwide, royalty-free, non-exclusive licence to use supplied materials solely to provide the services, and you indemnify us against claims arising from the materials or their use. You may not resell or assign a booking without our written consent.

Cancellation and payment

• To cancel, you must give at least 45 days' written notice before the start date on the Booking Form. Cancelling with less than 45 days' notice makes 100% of the fee payable; with more than 45 days' notice, a 30% cancellation fee applies. These represent a genuine pre-estimate of our loss, not a penalty. Where a volume rate applied, you pay the difference to the standard rate.
• Unless stated otherwise: digital media is invoiced quarterly in advance; marketing production (for example video, case studies, webinars) is invoiced 50% upfront and 50% on completion; and print or display is invoiced within 7 working days after publication or delivery.
• All invoices are payable within 7 days of issue unless agreed otherwise. Prices exclude GST and are in AUD. Overdue amounts may attract interest, and you indemnify us for reasonable recovery costs.
• Where you are an agency, a 10% commission applies only if full payment is made within 45 days from the end of the invoice month; late payment voids that entitlement.

Delivery, reporting and other terms

• We use reasonable skill and care in performing the services and follow the Booking Form on placement, timing and format; where not specified, we act in good faith and may make necessary variations. We are not liable for delays or failures beyond our reasonable control.
• Reporting requirements should be identified in the Booking Form. Standard reports (for example impressions, click-throughs, EDM performance) are available on request; custom reporting may incur additional charges.
• Content we produce and you pay for transfers to you on full payment; content created within a wider package and not separately paid for remains ours. We do not send newsletters on Australian national public holidays and may adjust schedules around them.
• You are responsible for compliance with the Privacy Act 1988 (Cth), Spam Act 2003 (Cth) and Do Not Call Register Act 2006 (Cth) for any personal information involved. We may use electronic signing (for example DocuSign); you can request paper copies by emailing hello@jewellai.com. Jewell's Privacy Policy is at jewellai.com/privacy.

How these terms work

These service terms sit under Jewell's Terms of Service, which govern every engagement unless a signed Master Services Agreement or Statement of Work says otherwise. Where the two differ, the more specific document controls. In short:

• Partner delivery: Jewell leads and remains responsible for the work. We may engage vetted specialist partners and subcontractors, and we stand behind their work as if it were our own. Your contract is with Jewell alone.
• AI-assisted delivery: we use AI tools under human direction and review to work faster and pass the value to you. A qualified person reviews and remains accountable for every deliverable, and we do not use your confidential material to train publicly available AI models. See the AI Disclosure page.
• Intellectual property: on payment in full, you own the final deliverables created specifically for you. Jewell keeps its pre-existing methods, frameworks (including the 3D Process), tools, code and know-how, and licenses them to you as embedded in the work.
• Case studies: unless you tell us otherwise in writing, we may reference non-confidential work — including your name, logo and factual outcomes — in our portfolio, proposals and marketing. You can opt out or restrict this at any time.
• Australian Consumer Law: nothing in these terms excludes the consumer guarantees you have under the ACL.
• Liability: our liability is capped and certain losses are excluded, as set out in the Terms of Service.

For the full clause set — fees and payment, confidentiality, privacy, termination, disputes and governing law — see the Terms of Service.

Jewell Group Pty Ltd. These terms may change without notice; the current version lives here. Questions? hello@jewellai.com.